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The Elixir Shop Returns Policy Your Statutory Rights Cooling-off Period We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 7-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item. By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. NOTE: For health reasons we cannot accept cancellations of contracts for the purchase of health products and any product that comes in contact with the human body (eg. massagers) where the item has been unsealed or consumable products that have been used. To cancel your purchase within the seven-working-day cooling-off period, please email returns@elixirshop.com . We will then send details back to the email which your request came from of how to return your item . Please note that we cannot accept returns if you deliver them to us by hand. For your protection, we recommend that you use a recorded-delivery service as proof of posting does not guarantee delivery, this will also offer additional insurance for the transit of your return. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (eg: giftwrapping). We cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/fact-sheets/page38102.html Faulty Damaged or Incorrect Goods This section explains what to do if you've received a damaged,
defective or incorrect item . This returns policy does not affect your statutory
rights If the item was damaged in transit * If you take delivery of a product and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange. Please email us at returns@elixirshop.com an email will be returned to the email address that you made contact from with details of how to return your item/s. If the item is defective * You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. If you choose to return the item to us, please email us at returns@elixirshop.com an email will be returned to the email address that you made contact from with details of how to return your item/s. If we sent you an item you did not order (an "incorrect" item) * As soon as you find out we've sent you an incorrect item, email returns@elixirshop.com an email will be returned to the email address that you made contact from with details of how to return your item/s.
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